You will need to provide us with your transaction order number and order date, your email receipt confirmation from the ServiceOntario Website.Please review the following information before completing your form: To apply for a refund, please complete and submit the online Service Guarantee Refund Form. Reimbursements will be made to the cardholder of the credit card used to pay for your order. All requests for reimbursement under the Service Guarantee must be made within thirty (30) calendar days of the end of the Service Guarantee Period. Disruptions or delays in the air or ground transportation network used to deliver the order.Major failure in a technological system in the Government of Ontario or any other service provider used to manufacture or deliver the order or.Labour disputes, strikes, lockouts in the Government of Ontario or other labour disruptions in any of the services used to manufacture or deliver the order.Delays caused by third party vendors upon which the Service Guarantee is dependent.These circumstances include, but are not limited to: The Service Guarantee can be suspended by ServiceOntario, without notice, in the event that circumstances beyond the reasonable control of ServiceOntario impair the ability to manufacture or deliver orders. If this happens, your order will not qualify for the Service Guarantee. All Personalized Licence Plate requests are subject to review by the personalized licence plate review committee on the basis that it may contain objectionable messaging under the criteria identified here. Post office boxes and some rural addresses cannot accommodate delivery of plates and therefore the Service Guarantee does not apply to these addresses. Your Delivery Address must be complete and accurate, and must be a residential or business mailing address within the Province of Ontario.Your order is not made by, or on behalf of a Ministry or Agency of the Ontario Government or a Government related agency, as defined in the Ministry of Government Services Act, R.S.O.Your order must be made using the ServiceOntario Website.In order to be eligible for the Service Guarantee, your order must meet the following conditions: The Service Guarantee does not apply if you decline the delivery or the order is returned to ServiceOntario as undeliverable.If the actual pickup date is after the Service Guarantee Period, you will not be eligible for a reimbursement so long as the initial attempt to deliver your order was within the Service Guarantee Period. ServiceOntario has satisfied the Service Guarantee if the initial attempt to deliver your order is within the Service Guarantee Period. If no one is present at the Delivery Address to sign for the delivery on the Delivery Date, the Delivery Service will leave a delivery notice providing further pickup or delivery options.This Service Guarantee is subject to the following conditions: If the Delivery Date is not within the Service Guarantee Period, ServiceOntario will reimburse you for an amount of one hundred dollars ($100). ServiceOntario will deliver your personalized licence plate to your Delivery Address prior to the end of the Service Guarantee Period of your Order Date. “ServiceOntario Website” means the website maintained by ServiceOntario for the purpose of receiving orders for personalized licence plates. “Service Guarantee Period” means a period of twenty eight (28) days, commencing with the first Business Day immediately following the Order Date and ending at 11:59pm Eastern Standard Time on the 28 th consecutive day following the Order Date or if the 28 th consecutive day following the Order Date is not a Business Day, ending at 11:59pm Eastern Standard Time on the next Business Day following the 28 th consecutive day “Order Date” means the date that your personalized licence plate order was received by ServiceOntario through the ServiceOntario Website “Delivery Service” means the service provider designated by ServiceOntario to deliver personalized licence plates ordered on the ServiceOntario Website. “Delivery Date” means the date on which the Delivery Service first attempts to deliver the order to the Delivery Address provided at the time of ordering. “Delivery Address” means the address identified for delivery when placing the order. “Business Day” means any day other than Saturday, Sunday, any statutory holiday, and any other day that ServiceOntario has elected to be closed for business. In these terms and conditions, the following words and expressions have the following meanings:
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